Doddmed © All Rights Reserved.  Privacy Policy | Terms and Conditions

Doddmed Ltd


Tel:07977 229501

Fax:01279 863537

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Terms and Conditions

The following terms and conditions apply to all transactions with Doddmed Ltd. An order placed with Doddmed Ltd indicates your acceptance of these terms and conditions. Please read these carefully and print /retain a copy for future reference. Consumer terms and conditions are determined by specific legislation, the Sale of Goods Act 1979, the Sale and Supply of Goods Act 1994, and the Unfair Contract Terms Act 1977. Prices and manufacturers specifications are subject to change without notice. Minor specification variations do not entitle the purchaser to rescind the contract. Prices may change due to currency fluctuations. 

Definitions:In these terms and conditions the following definitions apply
“The Company” is Doddmed Ltd
“Customer” and “Consumer” is the individual, company or organization placing an order for goods or services with Doddmed Ltd or requesting information from Doddmed Ltd
“you” or “your”  refers to the customer
“We” or “us” or “our” or Our”  refers to Doddmed Ltd
“The User” is any person who uses or attempts to use any items supplied by Doddmed Ltd

These terms and conditions do not affect your statutory rights. To order goods through Doddmed you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/Warranty and Liability: Although at the time of delivery we warrant that the goods will correspond to the description given by us all products we sell are of a technical nature. We are not able to publish detailed specifications of all the products. All product images, descriptions, specifications and advertising are for the sole purpose of giving an indicative description of the goods. Full details are typically available from one or more of the following original manufacturer’s technical descriptions, operator manuals, sales brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.

Errors: In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we reserve the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Specifications: Whilst e endeavour to ensure all specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect information. 

Payment Method:Payment may be made by certain credit or debit cards. We accept telephone orders for payments made by credit card which will then be processed through a secure terminal connection subject to authorisation and verification. Payments by Personal or business cheque or cash in UK sterling and Euros are also acceptable however shipment of goods will not be made until any cheque has been cleared through our bank account. (this may take up to 14 days). Cash sent to us is sent entirely at the customers own risk. Please note Proof of posting cash is not accepted as proof of delivery of cash. Other payment methods may be accepted at the sole discretion of Doddmed Ltd. Should Doddmed Ltd agree to supply goods on credit, all invoices must be paid in full within 28 days of our invoice date or whatever payment period is specified on the invoice. If no payment period is specified then the invoice must be paid within 28 days of the invoice date. Doddmed Ltd reserves the right to charge interest on any unpaid invoice (whether fully or partly unpaid) at the rate of 2.5% per month (or part thereof) of the invoice value.  VAT is payable on all transactions at the current UK rate for all customers in the UK or European Union. Customers requiring VAT free purchases to the UK or EU must provide a Certificate of Entitlement for VAT zero rated purchases authorised by a company officer. Customers with delivery addresses outside the European Union are not liable for VAT. Customers outside the UK are fully liable for any import duty or taxes or additional charges made by customs or other authorities. Doddmed Ltd accepts no liability for the payment of any import, export or similar duty or tax imposed due to shipping of goods outside the United Kingdom.

Availability of Goods: All products are offered subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock for more than 28 days and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.

Delivery: Reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. Delivery of the Goods shall be made to the Customer's address and the Customer shall make all necessary arrangements to take delivery of the Goods whenever they are tendered for delivery.

Title of Ownership: Title of ownership of any goods invoiced and delivered will not pass to the customer until all goods supplied have been paid for in full. Until such time that payment has been received, the customer holds the goods in good condition and easily identifiable on behalf of Doddmed Ltd. An order placed by a Customer is deemed to be a financial commitment by the Customer and therefore the value of the order is due payable according to our terms. Doddmed Ltd reserves it's right to recover outstanding monies as a short fall from any repossession of goods. By repossession the Customer is not relieved of its liability of the original debt or the costs related to any recovery or attempted recovery of the debt. Doddmed Ltd reserves it's right to seek damages, debt collection fees, interest and court costs and any other recovery costs including sub sequential losses due to the default of the Customer to pay in full the value of the goods and or services.

Time Limitations for Notification of claims

Goods damaged in Transit
Should any damage be identified on opening the package, Doddmed Ltd must be advised within 36 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Doddmed Ltd. We cannot accept any claims for damage if the above time scales are not followed.

Short shipment
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery manifest/consignment note and it is the Customers responsibility to thereafter notify us within 36 hours of delivery. Should the Customer be missing an item but has signed for the correct number of packages.  The Customer must notify us within 36 hours of delivery.  The Customer will be requested to provide us with a copy of the invoice as well.  The matter will be investigated and the Customer will be informed of the decision.

Incorrect Delivery of Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the original manufacturers packaging or use the item.  The Customer will also be required to provide further information concerning what was received i.e. we may request manufactures part codes, full description of what has been received. Should there be any extenuating circumstances that has prevented the Customer to remain within the specified time frame, resolution will be by mutual decision

Non-Delivery of goods
We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers despatch note which is issued to the Customer once the items have left our warehouse. We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.

Product Guarantees: All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer as individually specified excluding disposable and limited warranty accessory items. This is in addition to the consumers’ statutory rights.

Cancellation of Orders: Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse.  If the items are accepted, opened and used the Distance Selling Regulations will apply.  In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway.  Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee may apply, this will automatically be deducted from the credit issued. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us except where the goods are returned as faulty by customers in the United Kingdom ONLY within 30 days of our shipment date.

Faulty Goods:If you think that the product you have purchased is faulty you should contact us immediately.  In most cases we will be able to authorize a replacement/repair of the product direct to you.  This does not affect your statutory rights. A restocking fee of 10% invoice value may be charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with us direct before returning any goods. The restocking fee is non-negotiable. In all instances when contacting the original Manufacturer you must retain the reference code that you are given. If the product fails within 30 days of receipt, a replacement product or full refund of the cost of the product will be offered to you.

Refunds: If for any reason you are issued with a refund, please note the following. All refunds will be issued to the same payment method as on the original order.  When a refund is processed, you will receive a notification. A credit card refund will usually reach your account within 4 working days after processing, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return. Faulty goods returned within 30 days, will be refunded in full including the original carriage charge (refund of original carriage charge applies to customers in the United Kingdom only). If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us except where the goods are returned by customers in the United Kingdom ONLY as faulty within 30 days of our shipment date.

Liability:(a) Except in respect of death, or personal injury resulting from Our negligence, Our cumulative liability for any loss or damage shall be limited to the cost of any goods supplied  by us to you save where otherwise required in accordance with this Agreement.
(b) Except in respect of death or personal injury resulting from Our negligence, We shall not be liable, in contract, tort (including negligence), or otherwise for: any loss of profit, business, contracts, revenues, or anticipated savings; or
(any special, indirect, or consequential damages of any nature whatsoever, resulting from any act or omission on Our part or any other person authorized by us.
(c) Use of a device by the customer or any other party, whether or not supplied by us is, is carried out entirely at the users own risk. Doddmed Ltd accepts no liability for any special, direct, indirect, or consequential damages of any nature whatsoever resulting from any actual or attempted use except in respect of death, or personal injury resulting from Our negligence

Training:When we deliver equipment we will offer you a short introductory training which covers the operation and use of the device (there may be an additional charge for this training at our discretion). This training is intended ONLY to cover the operation and is NOT intended to be comprehensive training for areas of application e.g for CPR (Cardio Pulmonary Resuscitation and the general use of for example an Automated External Defibrillator. It is the customers’ sole responsibility to ensure that the customer and any other potential users of such life saving devices are appropriately trained (as per the guidelines laid down from time to time by Resuscitation Councils (UK, European, American) and that this training is kept up-to-date with appropriate regular retraining, likewise that the customer follows the instructions and operational checks as contained with the Manufacturers operating instructions. In the case of life saving equipment

We advise everyone who is using a Defibrillator supplied by us attends a comprehensive training course (from a reputable training organisation) that adheres to the training guidelines laid down by the recognized UK or other International Resuscitation Councils. A customer may refuse the training provided by us if they believe that they are already adequately trained to use the device and/or if they intend to obtain training from another source. The refusal of our introductory training means that you agree that: You and other potential users of the defibrillator are already adequately trained in the use of the device supplied by Doddmed Ltd AND/OR that you will obtain appropriate training for yourself and other potential users from another source AND THAT: You indemnify Doddmed Ltd against any claim or legal action arising from inadequate or inappropriate training related to the use of the device.

Force Majeure: We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver:Our failure to insist upon strict performance of any provision of these Terms and Conditions shalnot be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability: In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.  These Terms and Conditions and the rights and obligations of the parties to the contract shall be governed, interpreted, and construed solely in accordance with the Laws of England..